Refund Policy

At Sappnett, we strive to deliver excellent services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for payments made to Sappnett. By using our services, you agree to the terms stated herein.

This Refund Policy applies to the following services provided by Sappnett:

• New service connections.
• Plan upgrades or downgrades.
• Account management services, including cancellations or modifications.

Refunds are issued under specific circumstances, including:
2.1 Service Non-Delivery:
If the requested service cannot be delivered due to technical or operational issues on our end, a full refund will be provided.

2.2 Incorrect Charges:
If a billing error occurs and you are overcharged, we will issue a refund for the excess amount after verification.

2.3 Cancellations by Sappnett:
If we cancel your service request for reasons beyond your control, a full refund will be processed.

The following scenarios do not qualify for a refund:

• If the service has already been successfully delivered.
• Execution fees for services such as account cancellations, plan modifications, or bill payments.
• Issues caused by third-party service providers, as Sappnett acts solely as an authorized dealer.
• Cancellations initiated by the customer after the service execution has commenced.

4.1 Initiating a Refund Request:

• Contact Sappnett customer support at refunds@sappnet.com or 1-800-SAPPNET.
• Provide proof of payment, service details, and the reason for the refund request.

4.2 Verification and Approval:

• Our team will review your request and verify eligibility based on the terms outlined in this policy.
• You will receive a confirmation of approval or rejection within 5–7 business days.

4.3 Refund Timeline:

• Approved refunds will be processed within 7–10 business days from the date of approval.
• Refunds will be issued to the original payment method used during the transaction.

If you believe your refund request has been unfairly denied, you may escalate the matter by contacting our support team at escalations@sappnet.com. We are committed to resolving disputes promptly and fairly.

Sappnett reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly. It is your responsibility to review this policy periodically to stay informed about our refund practices.

For inquiries or further assistance regarding our Refund Policy, please reach out to us:

• Email: refunds@sappnett.com
• Phone: +1(877) 584-3050

This Refund Policy is designed to ensure transparency and clarity while safeguarding both customer and company interests.